Delta Award Changes Effective 8/15/11
Often when one airline makes a negative change, others follow suit. Let's hope other airlines don't follow suit. This change impacts flyers using Delta miles for award tickets.
I received an email from Delta today, August 16th, announcing a change that was effective yesterday, 8/15/2011, affecting award fights. This new policy even affects award fights for tickets purchased in the past but not flown yet.
"Effective August 15, 2011, SkyMiles members must now request Award Ticket and mileage upgrade redeposits at least 72 hours before their original flight departure. Miles for Award Travel are nonrefundable for flights canceled or changed within 72 hours of the original flight departure time. For cancellations made at least 72 hours prior to departure, Diamond and Platinum Medallion® members will continue to receive reissue and redeposit fee waivers, and fees will continue to apply for other members. Changes and reissues made to Award tickets must be made at least 72 hours prior to the scheduled flight departure time. This applies to both outbound and return flights. Award Tickets booked within 72 hours of departure are nonrefundable and cannot be redeposited or changed."
In other words, if award tickets need to be changed or cancelled within 72 hours of departures, the miles are no longer redeposited, instead the miles are forfeited.