Just for fun I asked for an upgrade or any bonus and she said she couldn't do this!
Probably since your flight is so far in advance, they still hope to put full paying passengers in those 'better' seats.
"Just for fun", in a month or so, you should check to make sure you are booked on the correct flight & the correct accounting info has been posted; not wait until the day before. And this mistake could have been chalked up to incompetence, but also a bleary eyed clerk pressured to work at too rapid a pace, making an honest mistake.
Your experience is one we can all learn from, Bonnie. Glad it seems to be working out.
Hi and thank you. Oh....I plan to keep checking it more often!! The original question to them: Why does the flight say "one stop with no plane change" and then right under it it says "plane change required!" This is what triggered the whole conversation. Both supervisors had absolutely no idea with what is going on now, what will happen, or what had happened in the past. No one understands the post listed on USAir's reservation system. Well, the letter was sent to USAir...let's see what happens!
My feedback from USAIR...
Thank you for contacting Customer Relations. We appreciate it when customers take the time to share their concerns.
I sincerely apologize for the error that occurred with your reservation and am happy one of our supervisors was able to resolve it. We regret any inconveniences caused.
We know you have many choices when it comes to traveling. Thank you for choosing US Airways.
I sent "SUSIE" another note saying it wasn't the supervisor that helped but me!!! I also asked if she would forward this note or should I write a letter to the higher ups.........What a waste! (ps-Forgot to add that when I called back, "John" looked at my seats and LOST my seat and couldn't get it back because it became a "CHOICE" seat and I would have to pay.....are you kidding me?????
Yup, we do have choices in travel many times. Today we will be making some.
Looks like it is incompetence, not an overworked employee. Yes, you need to put this into snail mail.