In summary, I called USAir to check our flights because there was an inconsistency on the reservation. Resolved. The next day, I looked at the flight again and the status said "Refund requested!" CRAZY!! Thank goodness I was transferred to a great supervisor in NC and she had no idea what and how this could have happened. (it is a non-refundable ticket.) She planned to call accounting Monday morning. She called Monday and they issued my refund already!! Even she couldn't believe the speed of this process. Now, she is in the process of recreating our reservation while I wait for the credit card to get credited before I give the card again to get our tickets back! Unbelievable. Does this just happen to me?????? Do you think (after it is resolved) that I should send a complaint to USAir?