This was my our second hotel pkg. purchased from LL. "41" is EVERYTHING promised and more. I'd been to London in the 70's and remembered it as cold and unfriendly. Today it is warm, inviting and completely appreciative of it's US visitors. I've been to France, Italy, Ireland and the UK within the past two years. These tend to be business award type tripsso everything is top drawer including the hotels. But even in 5 star hotels there are different levels of excellence. 41 understands what exceptional is and demonstrates it from the moment you walk into the tiny lobby (more like a waiting area for your personal escort). I've read reviews of those who complained about the lobby. I don't think they understood the uniqueness of 41's concept. 41 offers a personal experience. Thus, I found the intimate lobby area to be attentive and wonderful. We had a 2 story suite which was very lovely. All the touches one would expect when staying in a 5 star boutique style hotel. My only complaint would be that our room had a view of thehotel maintenance equipment on the interior court of the hotel...not pretty.
I just returned from the Hotel 41 traveling with my 8 year old daughter. I agree with the last reviewer. The Hotel 41 is everything promised and more. The basics such as hotel location, room cleanliness, room size, bed comfort, food, etc are all up to par with other 5 star hotels. However, what distinguishes the 41 is the level of service and the staff who work very hard to deliver service not only efficiently but with sincerity. I echo the other reviewer, 41 offers personal service. The hotel and its public areas are only accessible to registered hotel guests, thus this exudes a private club atmosphere which may explain the underwelming feeling some guests have if they're expecting a grand dame hotel greeting in the lobby. I have no complaints and highly recommend this property. I believe what sets the 41 from other 5 star hotels is the people they have working for them. Any hotel can have a whenever/whatever button direct to the concierge, but efficiency does not always go hand in hand with sincerity or kindness. Words such as excellence, exceptional and service are truly delievered at the 41.