Service above and beyond at the Arlberg Hospiz in Saint Christoph, Austria
by, 02-24-2008 at 02:57 PM (69675 Views)
For one of our best hotel experiences, I would have to name the Hotel Arberg Hospiz in Saint-Christoph, Tirol, Austria because of its "above and beyond service".
Some years ago, we returned there on a Saturday evening for a week of skiing with both of our suite cases missing. I was coming from Germany, and the train baggage service had lost my suitcase. My husband was coming from the States, and his suitcase had not made it either.... We literally just had the clothes on our back. On Sunday morning, Mr. Adi Werner, the owner of the Hospiz, looked at us and then invited us up to his private quarters. He opened his wardrobe, took a ski suite of his wife, handing it to me along with a hat, gloves and gogles. Then he did the same for my husband, handing him one of his own ski suites, hat, gloves and gogles, and sent us out to enjoy the slopes. For days, he made all the phone calls to the airlines and train stations to find our suitcases but they never caught up with us. He organized a Toga Party in the tavern where he handed everybody sheets and safety pins to dress up for a Roman Feast. We were grateful for the change of clothes...and the party was a blast. Would it not have been for the generosity of Mr. Werner, this ski vacation could have been a real disaster, but he saved the day... This is service that went above and beyond....