The Difference the Staff Makes - The Resort at Isla Palenque
by, 08-26-2013 at 08:06 AM (487 Views)
During Bill Clintonís first run at the presidency a man by the name of James Carville Ė then a campaign strategist Ė coined the term Ďitís the economy, stupid,í referring to the single most important issue that ought to have been consuming the presidential campaign of the time.
In most cases the same can be said about the staff of a certain hotel, or a certain resort, because letís face it, if the staff stinks it is more than likely you will walk away with a bad taste in your mouth.
Iíve stayed in brilliantly attired hotels with top of the line amenities and every modern convenience you could think of, but had my mood instantly sour upon check-in when the overly pierced Iím really a model in disguise so youíre beneath me even though my only job is to give you a hotel room key girl behind the front desk wrinkles her nose at you as though you got something stuck on the bottom of your shoe, or were in fact something stuck on the bottom of her shoe.
I realize in most cases those people donít want to be there earning minimum wage and dressing up in ill-fitting clothes, but the contract into which they entered upon accepting employment in any given establishment was to at least pretend at civility, or feign a smile once in a while.
One of the things that struck both my wife and I in regards to the staff at a recent vacation spot we went to, http://www.luxurylink.com/5star/all-...-isla-palenque, is the fact that the staff genuinely wanted to be there, and were genuinely happy to see us. If not, then they are each deserving of an Oscar, because no matter how good you are at faking it, the mask does slip from time to time. In the case of this particular staff, there was every indication of it being genuine.
A happy staff, a staff which enjoys what they are doing and where they are is one of those intangibles that can make even an average vacation spot extraordinary, and bring oneís overall vacation experience to a new level of enjoyment.
For days after we got home both the wife and I remembered certain tidbits about our vacation, and oddly enough they all had to do with some member of the staff or another whom we noticed as having gone beyond the call of duty. One young gentleman went off into the jungle, and climbed a tree with a knife between his teeth all so my wife could taste fresh cacao, and eat some fresh mangoes. Another made numerous trips down to the beach in the morning just to see if we wanted more coffee, even though it was a five minute hike. Things like that matter more than we would like to believe, and it is one of the reasons weíve been going to the smaller resorts of late than the mammoth thousand room edifices on the popular beaches of the world.
It is somewhat off-putting when you are forced to enjoy your vacation in spite of the staff and their lack of attentiveness, which makes it all the more glorious when the staff is as it ought to be, and even more than you expected.
And so, to any establishment thinking of putting in voice activated shower heads or touch screen entries, or the thousands of other little oddities that cost allot of money but are in the end nothing more than a cool little toy, I would suggest investing in a good, happy, vibrant staff which is the backbone of any establishment even if said establishment doesnít have mood recognition software to choose your music for you on those rare occasions when you feel like listening to music while on vacation.