Kudos to the Worker Bees
by, 04-11-2013 at 12:23 PM (821 Views)
Every operation, regardless of its size, has behind the scenes individuals who make it run smoothly and with as little drama as humanly possible. It’s the worker bees, those individuals who punch the time clock and do their job with nobility and professionalism that often get the vitriol of individuals, but not always the heartfelt thanks of the selfsame individuals when a task is executed to perfection, and a seemingly convoluted set of instructions, dates, transfers, and other matters often necessary with something as straightforward as a three day trip, come together as if by magic.
I assure you, it was not magic.
Someone took the time to make sure you were treated well, someone took the time to make sure the dates you wanted for your six destination world hopping extravaganza were available, and for all the hard work the worker bees of Luxury Link put in day in and day out you have my thanks and gratitude.
I remember working a few thankless jobs in my day and if you’ve never had to do so, let me assure you it’s not fun.
Because most people usually treat you like some dispensable thing, unworthy of their attention never mind their thanks, I can still remember those few who were real human beings, who looked me in the eye, said ‘thank you,’ and shook my hand.
It doesn’t cost us anything to be nice. It doesn’t cost us anything to try – if only for a split second – to put ourselves in someone else's shoes, and see a situation from their perspective.
Do you really think the representative found out the dates you requested were indeed available but just to be a curmudgeon told you they weren’t?
Truth be told I’ve booked more than my fair share of trips with Luxury Link, and even when real problems arose – such as not being able to accommodate my dates and needing to bid on another property instead – they worked with me, and we were able to come to an amiable solution.
They could have just as easily said, ‘sorry, you bought it, you own it, can’t do nothing for you,’ but instead I actually got a one-time refund, and purchased another package.
Throughout this ordeal I dealt with more than one representative, and if only one had shown exemplary professionalism I would gladly single him out, but all three of the individuals I spoke to were never anything less than courteous and well-meaning.
There are certain unspoken rules in life which dictate our actions more often than we might think. I get on a plane every couple weeks or so without fear or apprehension because I assume the pilot wants to make it home to see his wife and kids as much as I do.
Likewise, I trust the Luxury Link employees to be honest and forthright with me because they want my repeat business which in turn will ensure that they continue to be gainfully employed.
Everything is symbiotic, and once we realize this, life becomes much simpler and less hectic.
And so, thank you worker bees for the long hours and hard work and taking flak from the antsy soon-to-be travelers who still can’t quite believe they got such a good deal on such an awesome vacation, and are still wondering in the back of their mind if this is one of those ‘too good to be true’ instances where they’ll end up spending five night sharing a room with a donkey and three chickens.
You make it possible for us to live our dreams, and my hope for you is that you will likewise get to live yours, whatever they might be.